P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N A Provider of AIB Products Business Etiquette
Course Description: Business Etiquette introduces the four guiding principles of business etiquette. This course explores how to make introductions with others appropriately. This course describes the importance of following professional dress codes. It explains how workplace behavior can affect others and how the rules of business etiquette apply to work situations out of the office. Audience: Bank personnel in the branch and administrative office environments. Learning Objectives: After successfully completing this program, you will be able to:   • Define the four guiding principles of business etiquette   • Introduce themselves or others appropriately to reflect professional hierarchy   • Describe professional dress code and the effect of not following the code   • Explain how workplace behavior can affect others   • Explain how the rules of business etiquette apply to work situations out of the office Course Credits: AIB: 0.25 ; ICB: 2.25 Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer Cost: Members $95   •   NonMembers $130       Forms Page ... Registration ... Requests ... Withdrawal PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com
This educational opportunity is brought to you by Pennsylvania Bankers Association