P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N A Provider of AIB Products Dealing Effectively with Co-Workers
Course Description: Dealing Effectively with Co-Workers focuses primarily on behavior among co-workers. This course introduces information about social behavioral styles and how the different styles affect communication among co-workers. Students will identify their own base preference group and learn what creates the challenges with his/her behavioral opposite. Students will also learn strategies and guidelines for dealing with difficult co-workers and the resulting conflict. Audience: Bank personnel at all levels. Learning Objectives: After successfully completing this program, you will be able to:   • Identify elements that contribute to individual perspective   • Describe how perspective drives actions and behaviors   • Describe how behavior choices impact the work environment   • Describe the characteristics and behaviors of the four base preference groups   • Explain the differences found in the same base preference group   • Describe how to look at things from a different perspective   • Describe the benefits and challenges of working with behavioral opposites   • Use the five steps to enhance the working relationship with a difficult co-worker   • Describe the benefits of focusing on what someone else finds important Course Credits: AIB: 0.5 ; ICB: 0 Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer Cost: Members $95   •   Nonmembers $130       Forms Page ... Registration ... Requests ... Withdrawal PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com
This educational opportunity is brought to you by Pennsylvania Bankers Association