P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N A Provider of AIB Products Electronic Funds Transfer Act (Reg E) for Customer Service Representatives
Course Description: This course focuses on the Reg E responsibilities of Customer Service Representatives and how it contains strong protections for clients from potential fraud and errors in electronic banking transactions. It lists content and timing requirements for each required disclosure, and requirements for each preauthorized transfer. This course also defines a notice of error and lists notice of error situations. Audience: Customer Service Representatives who often service clients’ electronic funds transfers. Learning Objectives: After successfully completing this program, you will be able to:   • Describe content and timing requirements for five Reg E disclosures   • Discuss requirements for preauthorized transfers   • Describe a Notice of Error Course Credits: AIB: 0 ; ICB: 0 Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer Cost: Members $35   •   Nonmembers $50       Forms Page ... Registration ... Requests ... Withdrawal PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com
This educational opportunity is brought to you by Pennsylvania Bankers Association