P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N A Provider of AIB Products Improving Productivity
Course Description: Improving Productivity teaches students how to evaluate and improve productivity in the workplace. Students will learn how to consistently and systematically apply a six-step process to resolving productivity problems in the work environment. These steps will keep students focused on what needs to be done to resolve the problem and enhance current productivity levels. Audience: Any employee that leads a work team on a full or part-time basis. Learning Objectives: After successfully completing this program, you will be able to:   • Describe the manager's role in productivity challenges for banks   • Identify the three elements of productivity   • Pinpoint the production problems in problem in everyday scenarios   • Identify obstacles that are keeping your their work group from reaching       optimal performance levels   • Determine the best method to identify potential productivity obstacles through the       use of interviewing, fishbone diagrams and flow charts   • Use rating, ranking and matrix screening methods for evaluating productivity solutions   • Describe the steps for implementing productivity solutions Course Credits: AIB: 0.25 ; ICB: 0 Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer Cost: Members $95   •   NonMembers $130       Forms Page ... Registration ... Requests ... Withdrawal PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com
This educational opportunity is brought to you by Pennsylvania Bankers Association