P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N
A Provider of AIB Products

Referring Mutual Funds and Securities Customers

Course Description:
Referring Mutual Funds and Securities Customers teaches students a professional and effective process for referring clients to a licensed securities specialist. After an overview of securities products commonly offered by banks, students will learn how to use a variety of clues to identify a clients' recognized and unrecognized financial needs, and how to gather information that a licensed investment specialist will find helpful as they work with a referred client. Students will also learn how to use the H.E.L.P. tool to make effective and professional referrals.

Audience:
Bank personnel who manage client relationships and/or who are in a position to identify referral opportunities to licensed specialists.
Note: The assumption is made that students in this course are not licensed to sell securities.

Learning Objectives:
After successfully completing this program, you will be able to:
  • Explain the history of securities products in banking
  • Identify key regulations and guidelines banks must follow when selling security products
  • Identify benefits and risks associated with security products
  • Describe the basic features of common securities products
  • Recognize clues and gather information to support youra referral
  • Use the H.E.L.P. tool to make effective, professional referrals
  • Address common client concerns about following through on ayour referral
  • Identify the strategic elements for growing the securities business in banking

Course Credits: AIB: 0 ; ICB: 0

Prerequisites:
None, although knowledge of securities products offered by your bank is helpful

Required Software: None

Optional Software: Adobe Acrobat Reader and RealPlayer

Cost: Members $95   •   NonMembers $130


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PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com