P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N A Provider of AIB Products Reserve Requirements (Reg D) for Call Center or Customer Service Representatives, and Tellers
Course Description: Reserve Requirements (Regulation D) for Depository Institutions focuses on the Regulation D responsibilities of Call Center Representatives, Customer Service Representatives, and Tellers. It lists the Money Market deposit accounts and savings accounts and their restrictions on the type and number of transactions allowed per month, including the May 20th, 2009 changes. This course also explains the Regulation D requirement for financial institutions to follow when clients conduct excessive withdrawals or transfers of funds. Audience: Call Center Representatives, Customer Service Representatives and Tellers who interact with clients over the phone on a daily basis. Learning Objectives: By the end of Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers, students will be able to:   • Describe the reserve deposit requirements   • Describe key Reg D transaction limitation rules Course Credits: AIB: 0; ICB:0.5 CBT, CCSR Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer Cost: Members $55   •   NonMembers $75       Forms Page ... Registration ... Requests ... Withdrawal PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com
This educational opportunity is brought to you by Pennsylvania Bankers Association