 |
A Provider of AIB Products Team Leader Certificate |
|||||||||
|
AIB Course Code: 4148 Course Length: 16 weeks Course Description: Team Leader Certificate will help participants develop the skills needed to lead a team to accomplishing its goals. Participants will learn a variety of techniques for coaching, motivating, and managing. Certificate: Participants who complete this course and and either complete the Banking Today course or have three years experience in the banking industry will receive the AIB Team Leader Certificate. Audience: This course is designed for bank personnel who direct the daily work of others, whether or not they have direct supervisory responsibility for those people. Learning Objectives: After successfully completing this program, you will be able to: • Identify appropriate professional behavior and use basic guidelines to enhance professional relationships • Recognize a coaching opportunity and provide ongoing performance feedback • Use non-monetary and small-dollar-value awards to recognize, reward, and motivate employees toward continued and improved performance • Effectively lead meetings and use them as opportunities to communicate, solve problems, and make decisions • Employ techniques for identifying opportunities for productivity improvement • Write effective correspondence using a four-step process • Understand the change process, employee reactions to change, and use tools to manage change Textbook: There is no textbook for this course. All reading materials are posted online. Course Credits: AIB: 3.0 Prerequisites: None Required Software: None
 Forms Page ... Registration ... Requests ... WithdrawalPBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com |
||||||||||
|
|
||||||||||