P E N N S Y L V A N I A   B A N K E R S   A S S O C I A T I O N A Provider of AIB Products Writing Bank Correspondence
Course Description: Writing Bank Correspondence provides students with the knowledge and skills necessary to effectively communicate in writing with peers and managers within their bank, and with their clients. Students will learn how to use a written document as a tool for achieving a specific goal through a four-step process: planning, drafting, revising, and polishing. Audience: Anyone who writes business correspondence such as letters to customers, memos, faxes, or e-mail messages. Learning Objectives: After successfully completing this program, you will be able to:   • Plan for a written document   • Draft a document that achieves a planned objective   • Revise a document to maximize clarity and conciseness   • Choose a format that is appropriate to the content and to the audience Course Credits: AIB: 0.5 ; ICB: 0 Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer Cost: Members $95   •   NonMembers $130       Forms Page ... Registration ... Requests ... Withdrawal PBA Contact: Jackie Catalano • (717) 255-6939 • jCatalano@paBanker.com
This educational opportunity is brought to you by Pennsylvania Bankers Association