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A Provider of AIB Products AIB Bank Teller Certificate |
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Overview: Tellers represent the front line of most banks. In addition to cashing checks and accepting savings deposits and withdrawals, tellers may have to perform specialized duties, such as accepting loan, credit, utility and other payments. Tellers are responsible for maintaining accurate records of all transactions and for preparing daily settlements of teller cash and proof transactions. The curriculum for the AIB Bank Teller Certificate is centered on AIB Today's Teller, which addresses the critical technical skills of the position. The remaining courses address practical knowledge and applied skills in banking, regulatory compliance for tellers, and customer service and sales. Required Courses: You must complete the following courses.  Banking Today * Business Etiquette Dealing Effectively with Co-workers Effective Referrals Ethical Issues for Bankers Introduction to Relationship Selling Regulatory Compliance for Bank Tellers Revitalizing Customer Service Today's Teller . . . course includes the following modules . . .- The Role of the Teller - Handling Checks - Processing Transactions - Cash Handling - Cash Balancing - Bank Services - Robbery and Bank Security - Providing Quality Customer Service NOTES: • * or equivalent experience • Earning the AIB Bank Teller Certificate meets the education requirements for bank teller certification through the Institute of Certified Bankers (ICB). Certified Bank Teller worksheetOnline Certificate Curriculum Option This AIB Certificate can also be taken entirely online as a self-paced certificate curriculum. The curriculum for the AIB Bank Teller Certificate is centered on AIB Today's Teller, which is designed to onboard newly hired tellers and addresses the critical technical skills of the position. In addition to handling money well, effective tellers must be service-oriented and work effectively with the public as well as with co-workers. The remaining courses in the Certificate address fundamental banking knowledge, applied skills in banking, regulatory compliance for tellers, and customer service and sales. The AIB Bank Teller Certificate can be the foundation for a new teller training program, on-board a new hire, and supplement your bank's on-the-line training. It can also provide recognition and a career path for experienced tellers as it meets the pre-certification education requirements for the Certified Bank Teller (CBT) designation through the Institute of Certified Bankers (ICB). All 16 courses, as well as those in Regulatory Compliance for Bank Tellers, must be successfully completed in order to earn the AIB Bank Teller Certificate. Cost: Members $595 • NonMembers $795 License Option: Courses are also available at discounted prices under an annual license. Learn More Course Credits: AIB: 3.75 ; ICB: 0 Prerequisites: None Required Software: None Optional Software: Adobe Acrobat Reader and RealPlayer PBA Contact: Jackie Catalano (717) 255-6939 jCatalano@paBanker.com |
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